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POOLCENTER.com has experience shipping to over 90 countries and we want to make your international ordering process as easy as possible. Please read below for answers to your questions, and for more information, please email us.
What countries will POOLCENTER.com ship to?
We ship to Europe, Australia and the Americas, including the Caribbean. We do not currently serve the continents of Asia or Africa.
What items will POOLCENTER.com ship?
We ship all pool parts, pool supplies, and pool equipment which can fit in less than 3 sq. ft. box. Smaller than 100cm long by 30 cm wide (less than 100cm x 30cm). We do not ship large, oversized, or heavy items; such as, solar blankets, solar reels, gas heaters, pool filters, steps, slides, etc. Chemicals, pool paints or other Hazardous Materials cannot be shipped overseas.
What about Voltage?
All of our items are equipped to operate on 110/120 volts, 60hz. Pump Motors and Robotic Pool Cleaners will not operate on European or other voltages other than on 230V, 50hz.
All of our items will operate with Standard American voltage of 110/120 volts, 60hz.
What about Warranties?
All items sold outside of the United States are sold without warranty. US Manufacturers will not warranty any item that is sold or used outside of the United States.
What about Returns?
Items sold to or used outside of the United States cannot be returned. All Sales are Final.
What about freight cost?
Each shipment outside of the continental United States is calculated by weight of the item(s). On occasion, our ship cost calculator will display an inaccurate shipping cost for some international destinations. If this happens, our order specialists will contact you by email within 1-2 business days. If you don’t receive this email, you can assume that the ship cost shown was correct, and your order is being processed for shipment.
Can I use my own shipper?
We do not ship using Third Party Billing, or use your shipping account. We can ship to Freight Forwarders within the United States who pack items to ship by air & sea. For more information on freight forwarders, go to www.freightnet.com.
How long does it take to Receive my Items?
USPS INTERNATIONAL PRIORITY service delivers to your country's postal service within 4-10 days for most destinations. After this time, your regular mail service will make delivery of the item to you. Please allow additional time for possible customs inspections. The time needed for us to process your order can be 1-2 business days for in stock orders. In some cases, we may need to obtain items not in stock from other locations within the US, so that we can ship the entire order together. This can add an additional 7-14 days processing time. In total, please allow 1-3 weeks to receive international packages - all international shipments are shipped from our Washington DC area warehouse, in the Mid-Atlantic region.
How will I know when my Order Ships?
When the item ships, you will receive an email sent from Poolcenter.com or from USPS.com - Please adjust your spam settings necessary to allow emails from us. You will be sent this email within 24 hrs of the items shipment (M-F). Please note that the tracking provided is with US mail and they are slow to update, and sometimes do not post anything until the item is delivered.
If you do not receive your items or updated tracking in 3 weeks after you have been sent a tracking number, please contact International Order Status and we can put a trace on the order.
What about Value Added Tax, Customs Fees, Import Duties, Brokerage Fees or other Taxes?
USPS does not charge brokerage fees but has reciprocal arrangements with most countries - you may be required to pay tax upon receiving the items. This will depend upon your country custom and tariff laws. In most cases, however, no additional fees come due.