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Guarantee / Returns

100% Refund, Poolcenter.com Pays to Return-Ship Item

If Notified within 30 days of receiving items, Poolcenter.com will refund 100% of the purchase price of the item(s) and pay to return-ship them to us if your situation meets the following criteria: 

  1. Wrong Item Sent (if we shipped something other than what was ordered)
  2. Shipping Damage (if item arrived damaged in transit via shipper - this does not apply to Truck Line shipped items).

Please fill out the form below and submit within 30 days of receiving items. We will respond to all inquiries within 24-48 normal business hours.  If your situation meets the criteria above we will either issue a UPS Call Tag or create an electronic label and email it to you based on the email address you provide in this form.  The electronic label will need to be printed, placed on the package, and given to your nearest UPS drop-off mailbox or the nearest UPS store. 

For UPS Call Tags, UPS will make one attempt to return to the same location as delivered within 2-3 business days.  Please have the item properly packaged and available outside in clear view for the UPS driver to find.  Please place notes on door to direct UPS to the package if necessary.  When the item is received and inspected a credit to the original method of payment will be issued. 

Please note that the item must be received in good working order, clean, with all parts, accessories, and any literature that came with the original item(s).  The item(s) must be packed in the original box. We reserve the right to refuse delivery or withhold up to 20% of the purchase price for items that have been used, tested, or returned in incomplete condition. Certain items are non-returnable*.

Please wait to receive our reply to obtain our RMA (Return Authorization Number) and the address of where to send the return.

Contact Information:

Contact Phone

Reason for Returning:

Defective Item Wrong Item Sent FedEx Shipping Damage Other

Enter order number:     (xxxxxx)    Enter Date of Received Shipment:  (mm/dd/yy)

Please provide us the items that you are returning:


Description of Item


View our Privacy Policy

*No Return
The following items are not returnable:  custom ordered items, special ordered items, installed or used equipment, pool cleaners, electronic items and parts, pool pumps and motors, pool covers, pool liners, chemicals, pool alarms, pool or deck paint, inflatable vinyl items, and gift certificates.

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