80% Refund, Customer Pays to Return Ship Item

If returned within 30 days of receiving items, Poolcenter.com will refund 80% of the purchase price of the item return-shipped to us if your situation meets the following criteria:  Ordered Wrong Item (customer ordered something other than what they wanted), Not Needed or Wanted (item is not needed or wanted), Item Incompatible with System (item does not match current pump, filter, heater, plumbing, etc.), Cancelled After Ship-Date (item was shipped before it could be cancelled), Refused Shipments (item was refused delivery by customer).

Please fill out the form below and submit within 30 days of receiving item(s). Item(s) received after 30 days may be refused.  We will respond to all inquiries within 24-48 business hours.  When the item is received by the original shipment location it will be inspected  within 7-14 days of receipt and if everything is in order,  a credit to the original method of payment will be issued.  Please note that the item must be received in good working order, clean, with all parts, accessories, and any literature that came with the original item(s).  The item(s) must be packed in the original box. We reserve the right to refuse delivery or withhold up to 20% of the purchase price for items that have been used, tested, or returned in incomplete condition.  Please note that original items sent to you must be received by us before we can send a replacement or issue a credit.