At POOLCENTER.com, we've been shipping pool products for 20 years, and have always come through for our customers. With dozens of parts and equipment warehouses located throughout the country, your order will ship quickly and correctly!
PLEASE NOTE THAT ORDERS REQUIRE 24-48 HRS FOR PROCESSING
Cut-Off time for same-day shipments is 12:00 CST, when the item is readily available.
Please Note that we have a $10 minimum order
We primarily utilize FedEx Services and offer FedEx Ground, FedEx Home Delivery, FedEx 2Day and FedEx Standard Overnight. Cut-Off time for same-day shipments is 12:00 CST, when the item is readily available.
- FedEx Home Delivery will deliver on Saturdays, but will not deliver on Mondays.
- FedEx Ground, 2Day and Standard Overnight will deliver on Mondays, but will not deliver on Saturdays.
- FedEx wil not deliver to a Post Office Box.
What about Large items?
We normally refer to these shipments as LTL, or Truckline. Very Large Items such as Pool Slides, Gas Heaters, Large Pool Filters or Aboveground Pool Kits are too large for FedEx and will ship to you by BAX Global, Yellow Freight, and other carriers of high reputation.
What about International Orders?
POOLCENTER.com has shipped to over 90 countries, We primarily utilize the USPS International Services. Click here for more information.
What about Freight Cost?
After adding your items into the shopping basket, click "Calculate Shipping"(button on your lower-right inside the basket) to view your estimated shipping cost. You can add or subtract items in the cart to view different ship costs. Please note that errors may occur in our weight-coding for certain items. Polaris pool cleaners and Loop-Loc pool covers ship for free!
Can I use my own shipper?
No, we do not ship using Third Party Billing, or using your shipper account based on the possibility of fraud that becomes charged back to us from the shipper. Also because some of our drop ship vendors will bill only our shipping account and cannot accommodate third party billings.
How Long does it take to receive my items?
FedEx Ground service delivers in 1-6 business days within the United States. Our locations allow us to reach 70% of America's population within 2 days, on average. Some items on your order may ship from multiple locations throughout the continental United States in order to deliver all items as fast as possible to you. Over 90% of orders placed by noon will ship the same day. Larger items, larger orders, or scarce items may require an extra day or two of processing time.
How will I know when my Order Ships?
When the item ships, you will receive an email sent from POOLCENTER.com or from FedEx.com - Please adjust your spam settings necessary to allow emails from us. You will be sent this email within 24 hrs of the items shipment (M-F). This email will contain your tracking number from FedEx.
Some of our sent emails end up in our customer's "Spam" or "Junk" folder," please add POOLCENTER.com to your contact list!
You can also check your Order Status Online - Login with your email and password that was used to place the order. If you forgot this password you can have it emailed to you. If you forgot your email, send us an email and we'll dig it up for you. Your online account information will show order history, billing/shipping addresses, and tracking numbers. Please allow 24-48 hrs after ordering for tracking numbers to be obtained and sent from our many shipment locations and updated to the web server for your access.
What about Back Orders? - No additional Fees
Our Backorder rates are among the lowest in the industry. Over 99% of our orders are received without any Out of Stock items on the order. When an item on an order is not immediately available you will be sent an email with an "Expected by: " date, offering you options and a nice person to contact for details. If you haven't received an item after 7 days of ordering, check your email account that used on the order for a possible "Items Requiring Special Order" notice (check your spam folders).
What about Split Shipments? - Additional Rates Apply
We strive to ship all orders in one shipment, however this is not always possible. Our shopping cart calculates ship cost as though your order will ship in one box. When we have to pay FedEx another shipping fee, these additional costs are passed on to our customers. Additional shipments may incur additional shipping costs if we cannot source all items from one location.
What about Special Orders? - $9.50 additional Ship Fee Applies
In some instances, a very scarce, old, or rare part may need to be "Special Ordered," directly from the manufacturer for you. This is only necessary when our vast distribution network is tapped out. If it exists, we can get it - our specialty is getting you that hard-to-find part. When an item needs to be special ordered, you will be sent an email to explain all the details of a special order, offering you options, and a nice person to contact for more information.
What if my freight arrived damaged?
Please inspect all packages upon receipt. If a "FedEx shipped item" arrives damaged, contact us immediately at 877-POOLCTR. We will contact FedEx, and a representative will come to you to inspect the package. We will then send a driver to pick up the damaged item(s) and return them to us for replacement or credit. We cannot re-ship another item until the damaged item is inspected by FedEx, or, unless you place another order and wait for the results of the first "damaged in transit" inspection.
If the item is Truck Line shipped, (pools, heaters, large filters, slides) you must note and indicate on the delivery receipt that the item is being received as damaged, or refuse the delivery. If you sign for a Truck-Line shipped item as "Received in Good Condition" and it was in fact damaged, there is no recourse with the shipper, and thus no recourse with us.
Please inspect all packages upon receipt for shipping damage, missing or incomplete items - contact us at 877-POOLCTR.