At POOLCENTER.com, we've been shipping pool products for
and have always come through for our customers. With dozens of parts
and equipment warehouses located throughout the country, your order
will ship quickly and correctly!
PLEASE NOTE THAT ORDERS REQUIRE 24-48 HRS FOR PROCESSING
Cut-Off time for same-day shipments is 12:00 CST, when the item is readily available.
Please Note that we have a $10 minimum order
We primarily utilize FedEx Services and
offer FedEx Ground, FedEx Home Delivery, FedEx 2Day and FedEx Standard Overnight. Cut-Off time for same-day shipments is 12:00 CST, when the item is readily available.
- FedEx Home Delivery will deliver on Saturdays, but will not deliver on Mondays.
- FedEx Ground, 2Day and Standard Overnight will deliver on Mondays, but will not deliver on Saturdays.
- FedEx wil not deliver to a Post Office Box.
We normally refer to these shipments as LTL, or Truckline. Very
Large Items such as Pool Slides, Gas Heaters, Large Pool Filters
or Aboveground Pool Kits are too large for FedEx and will ship to
you by BAX Global, Yellow Freight, and other carriers of high
What about International Orders?
has shipped to over 90 countries, We primarily utilize the USPS
International Services. Click here for more information.
What about Freight Cost?
your items into the shopping basket, click "Calculate Shipping"
(button on your lower-right inside the
basket) to view your estimated shipping cost. You
can add or subtract items in the cart to view different ship costs. Please note that errors
may occur in our weight-coding for certain items. Polaris pool cleaners and Loop-Loc pool covers ship
Can I use my own shipper?
No, we do not
ship using Third Party Billing, or using your shipper account based
on the possibility of fraud that becomes charged back to
us from the shipper. Also because some of our drop ship vendors
will bill only our shipping account and cannot accommodate third
How Long does it take to
receive my items?
FedEx Ground service delivers in 1-6 business days
within the United States. Our locations allow us to reach 70%
of America's population within 2 days, on average. Some items on
your order may ship from multiple locations throughout the
continental United States in
order to deliver all items as fast as possible to you. Over 90% of orders placed by noon will ship the same day. Larger
items, larger orders, or scarce items may require an extra day or two
of processing time.
How will I know
when my Order Ships?
When the item ships, you will receive an email sent from
POOLCENTER.com or from FedEx.com - Please adjust your
spam settings necessary to allow emails from us. You will be
sent this email within 24 hrs of the items shipment (M-F). This email will
contain your tracking number from FedEx.
Some of our sent emails end up in our customer's "Spam" or "Junk"
folder," please add POOLCENTER.com to your contact list!
You can also check
Order Status Online - Login with your email and password that
was used to place the order. If you forgot this password you can have it
emailed to you. If you forgot your email, send us an email and
we'll dig it up for you. Your online account information will show order history,
billing/shipping addresses, and tracking numbers. Please
allow 24-48 hrs after ordering for tracking numbers to be obtained
and sent from our many shipment locations and updated to the web server for
What about Back
Orders? - No additional Fees
Our Backorder rates are among the lowest in the industry. Over 99%
of our orders are received without any Out of Stock items on the
order. When an item on an order is not immediately available you
will be sent an email with an "Expected by: " date, offering you
options and a nice person to contact for details. If you haven't received an item
after 7 days of ordering, check your email account that used on the
order for a possible "Items Requiring Special Order" notice (check
your spam folders).
What about Split Shipments? - Additional Rates Apply
We strive to ship all orders in one shipment, however this is not always possible. Our shopping cart calculates ship cost as though your order will ship in one box. When we have to pay FedEx another shipping fee, these additional costs are passed on to our customers. Additional shipments may incur additional shipping costs if we cannot source all items from one location.
What about Special Orders? - $9.50 additional Ship Fee Applies
In some instances, a very
scarce, old, or rare part may need to be "Special Ordered," directly
from the manufacturer for you. This is only necessary when
our vast distribution network is tapped out. If it exists, we
can get it - our specialty is getting you that hard-to-find part.
When an item needs to
be special ordered, you will be sent an email to explain all
the details of a special order, offering you options, and a nice
person to contact for more information.
What about discounts?
Discounts cannot be applied toward the purchase of select (MAP) products by Aqua Creek, AquaCal, AquaPro, AquaProducts’ Dreammaker, Eco Blu, Game, Global Lift Corp, Hayward, Inforesight, King Technology, Loop Loc, Ocean Blue, Pentair, Pleatco, Pool Boy, S.R. Smith, SmartPool, Trojan Leisure Products, and Zodiac. For a full list of our MAP items, please visit out MAP Products page.
What if my freight arrived
Please inspect all packages upon receipt. If
a "FedEx shipped item" arrives damaged,
contact us immediately at 877-POOLCTR. We will contact FedEx, and a representative will come
to you to inspect the package. We will then send a driver to pick up the damaged item(s)
and return them to us for replacement or credit. We cannot re-ship
another item until the damaged item is inspected by FedEx, or, unless you
place another order and wait for the results of the first "damaged in
If the item is Truck
Line shipped, (pools, heaters, large filters, slides) you
must note and indicate on the delivery receipt that the item is
being received as damaged, or refuse the delivery. If you sign for a
Truck-Line shipped item as "Received in Good Condition" and it was
in fact damaged, there is no recourse with the shipper, and thus no
recourse with us.
Please inspect all packages upon
receipt for shipping damage, missing or incomplete items - contact
us at 877-POOLCTR.