TESTIMONIALS
At POOLCENTER.com
we pride ourselves on our great customer service. We go to
great lengths to ensure that each order placed by our loyal customers is
fulfilled and handled with one hundred percent customer satisfaction.
Listed below are just a few of the comments our customers sent to us regarding the
excellent service they received.
Sent: Friday, March 15, 2008
Subject: RE:
Can I add to the order?
I received my items on
Wednesday. Wow that was fast. Everything looks great. Thank you for such
fast and excellent service!
Sent: Monday, March 13, 2008
Subject: RE:
Your website
Thanks for a well-designed website where I can actually find what I am
looking for.
Sent: Friday, November 30, 2007
Subject: RE:
poolcenter.com order
Just out of interest and for your info, your
company offered this product at the cheapest price (including postage from
the USA to Australia) than any other company I found online. The cheapest
price I could find here in Brisbane was the equivalent of USD$51, not
including postage and handling.
Just a
thought as your service is outstanding as well!
Sent: Tuesday, March 06, 2007
Subject: Order Status, please
The response and
service from your company and yourself were exceptional. I would highly
recommend other hotels trying out your company on purchases for
supplies.
Sent: Saturday, April 21, 2007
Subject: Web Site
Good Morning, I would like to compliment your company website. The ease of
layout and the quality of information on your web site is fantastic. I was
looking for information on replacement parts and how to type information. I
came across your web site through a Google search. After viewing a number of
sites I finally came to yours and what a pleasure it was. I unfortunately
doubt I'll be a customer for I live in Canada and the cost of shipping and
shipping time will be to great. Just thought I would pass along my
compliments about your great web site.
Sent: Thursday, May 10, 2007
Subject: Re: Your Order has been Shipped
Thank you so much for your great service. We have received our filter. The
company we dealt with last year took our money and then took another month
getting our filter out to us. Your service is truly amazing. Thanks again.
Sent: Wednesday, June 27, 2007
Subject: Re: Your order has been Shipped
I can't wait to get my new filter! I miss my pool! And by the way, you have
GREAT prices! You beat anything I could find around here. I told the pool
places I called that they should be ordering online from you!
Sent: Friday, August 3, 2007
Subject: Re: Order placed on 07/25/07
Thank you for the extraordinary service. After I messed up and ordered parts
I didn't need, you made the return procedure painless. A pleasure to work
with, even though you lost the sale. I'll keep your number handy and you'll
be my first call should I need anything in the future.
Sent: Saturday, August 11, 2007
Subject: Re:
Confirmation for Order #
381773
Thanks........you guys have the best
website I've ever seen. Absolutely user friendly!!!
Sent: Tuesday,
October 23, 2007
Subject: Comments on how you are doing
In a
word, you are doing great and I can't wait until the new store in
Springfield is open.
My
experience has been that most people write only when they have a
complaint. I believe that when somebody or a company does it right, it
deserves notice also. PoolCenter has been easily one of the best
companies I have dealt with, and that goes across the board, whether it
is the person who answered the telephone and directed the call with a
sunny voice, to the order department that got things out quickly and
correctly. Sometimes its easy to tell when a company treats its people
right.
Sent: Friday,
October 26, 2007
Subject: Re: FW: Thank You for your Order from POOLcenter.com!
Thanks for the immediate response. The person I talked to was VERY
helpful and I was very pleased with my experience ordering from Pool Center.
Thanks again and please pass on my thanks to all involved.
Sent: Tuesday,
November 27, 2007
Subject: FW: LOOP-LOC JONES - 458130
Got the cover and installed it this past weekend. Fit was perfect, and I am
very pleased. When it quits raining, I will email you a photo.
Sent: Wednesday,
December 20, 2006
Subject: Great Website!
Just a note to congratulate you for having a wonderful, customer-friendly
website. I just placed an order for parts for my Sta-Rite filter, and
it was truly a joy!
Sent: Tuesday,
October 3, 2006
Subject: Awesome!!
I just wanted to say I LOVE your website!!!
Sent: Monday, September
26, 2006
Subject: RE: Loop-Loc quote
We just installed the new cover this past Saturday and
I wanted to tell you how great this product is! My wife and I
installed it in about 4 hours and it went very smoothly. The fit and
finish is terrific and it looks great! They provide a very high
quality product and your service was top notch as well. We obviously
are very happy with everything and I figured that you should hear this
yourself. Thanks again for your time spent and I will be ordering
supplies for next year in the Spring. Thanks!
Sent: Tuesday, August 29, 2006
Subject: Thanks Again
Thank you very much.
Whenever I shop I’m always measuring value. Value is a far greater quality
than price. Your warranty is a primary quality within value for many
including me. I deeply appreciate your diligence in focusing on this issue
Sent: Friday, July
28, 2006
Subject: Thanks Again
Just a note to say that, as usual, the products
arrived quickly and have been installed and we are almost ready to put the
cover on for the winter - as soon as the Polaris gets the neighbor's Weeping
Willow leaves off the bottom of the pool. Thanks again for the great
products and especially, great service!!
Sent: Wednesday,
January 19, 2005
Subject: Re: Poolcenter.com Order #67687
Can you replace the fish item I ordered with a very
similar fish item?? If so, please go ahead and complete/ship the
order. Thanks for the great customer service I received from you!
It's very refreshing!
Sent: Saturday,
January 22, 2005
Subject: Thanks
I had received a float that was defective and let you
guys know. I received the replacement float the NEXT day and I will
definitely get all my stuff from you guys from now on just because of the
great response I received. Excellent Customer Service is appreciated!
Sent: Friday, July
22, 2005
Subject: RE: Order 90002
The gauge arrived late yesterday afternoon. It
is a different make and model gauge from original but works great.
Many thanks. It is people like you Steve that make great companies
like Pool Center so nice to do business with. I would like to get a
pool cover soon. What type, grade & manufacturer do you recommend??
Sent: Tuesday,
November 15, 2005
Subject: Re: your order
I received the parts today! How quick!!!!
Thank you so very much. You Americans will always be the best in the
world as far as customer support is concerned! I won't look for
another place next time I need Polaris parts. Thank you again!
Sent:
Monday, May 24, 2004
Subject: Thank you
Searching the Internet I found your brilliant and
informative website, located my problem, and repaired it today. We
know how generous you people of the U.S.A. are, so a big thank you from over
the "pond."
Please take five minutes to rate our service? Your comments are
meant to improve upon our current processes. Thank you!
